Skip to Main Content


Top Questions

How do I contact customer service for my National Geographic magazine subscription?

Watching the Nat Geo TV live stream

Who can access Nat Geo TV shows, and the Nat Geo TV app?

Can I watch Nat Geo TV content outside of the U.S.?

What is a Nat Geo TV account?

How do I turn off Closed Captioning?

View All Articles

TV Provider Account

How do I sign out of my TV provider on Amazon Fire TV/Fire Stick?

How do I sign out of my TV provider on Roku?

How do I activate my streaming device and verify my TV provider?

How do I sign out of my TV Provider?

What is a TV provider? How can I find out if my TV provider is participating?

View All Articles

Video Playback Issue

Authorization Error 012-1206-403 on locked content or live streaming

Video playback is choppy or blurry

How do I enable Javascript?

How do I enable cookies?

View All Articles

Full Episode Viewing

Watching the newest episodes on Nat Geo TV

View All Articles

Player Features

How do I clear my watch history?

I can't find the episode I was watching anymore

How can I watch videos in full screen with my web browser?

View All Articles

Content Questions

Can I watch content on and the Nat Geo TV app if I'm outside the U.S.?

Why am I getting an "Out of the country" error message?

I can't find the episode I was watching anymore.

How can I find the Nat Geo TV programming TV schedule?

What is Disney+?

View All Articles

Mobile Apps

How to Chromecast or Airplay to my TV

Can I stream my iOS device to my Apple TV using AirPlay?

Is the Apple Remote app for iOS compatible with the Nat Geo TV app on Apple TV?

View All Articles


How do I search for shows?

The show I searched for wasn't found

View All Articles

My Account

My Nat Geo TV Account

Managing my Nat Geo TV account

How do I change the email address associated with my Nat Geo TV Account?

View All Articles

My List

How do I Continue Watching an episode from where I left off

What is My List?

View All Articles

Need more help?

Choose the option that is most convenient to you

Email us at

The Nat Geo TV support team is here to help seven days a week via Phone 6am-12am PT or Live Chat 9am-10pm PT. Select the icon in the bottom right corner to get started on Chat.