Playback should not stop or stall under normal circumstances. Video delivery and quality may be disrupted during periods of network congestion, poor internet connections, or when too many Wi-Fi-enabled devices are connected at the same time.

If you experience these issues while streaming, try the following troubleshooting steps:

• Confirm that your computer meets our minimum system requirements
• Ensure your internet download speed is 1.5 Mbps or better
  • Please note that your Wi-Fi signal indicator does not correlate to your download speed. There are a number of websites where you can conduct a free internet speed test to determine your download speed.
• Rewind on-demand content in time by several minutes
• Refresh your web browser and try again
• Close other device applications that may be running in the background
• Disconnect other internet-connected (i.e., Wi-Fi) devices from your network
• Restart your device and try again

Still need help? If the problem persists after troubleshooting, you may contact us through the email option below.