Playback should not stop or stall under normal circumstances. Video delivery and quality may be disrupted during periods of network congestion, poor internet connections, or when too many Wi-Fi-enabled devices are connected at the same time.
If you experience these issues while streaming, try the following troubleshooting steps for your preferred streaming method:
Still need help? If the problem persists after troubleshooting, you may contact us by phone, through the email option below, or by selecting the bot icon in the bottom right corner to get started on chat.
Nat Geo TV app
- Confirm that your streaming device (e.g., Apple TV, Amazon Fire TV/Fire Stick, Android TV, Roku, mobile device, or tablet) meets our minimum system requirements
- Rewind on-demand content in time by several minutes
- Close the Nat Geo TV app and open it again
- If you have playback issues on a mobile device or tablet, please be sure to close other apps that may be running in the background
- Clear the cache on your supported device
- Refer to your device manufacturer’s help site for specific instructions
- Disconnect other internet-connected (i.e., Wi-Fi) devices from your network
- If applicable, plug your device into a wire connection instead of using Wi-Fi
- Restart your device and try again
NatGeoTV.com
- Confirm that your computer meets our minimum system requirements
- Ensure your internet download speed is 1.5 Mbps or better
- Please note that your Wi-Fi signal indicator does not correlate to your download speed. There are a number of websites where you can conduct a free internet speed test to determine your download speed.
- Rewind on-demand content in time by several minutes
- Refresh your web browser and try again
- Close other computer applications that may be running in the background
- Disconnect other internet-connected (i.e., Wi-Fi) devices from your network
- Restart your computer and try again