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SUPPORT

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Top Questions


Why can't I get the live stream?

Where can I watch my Nat Geo TV shows?

Who can access Nat Geo TV shows, NatGeoTV.com and the Nat Geo TV app?

Can I watch Nat Geo TV content outside of the U.S.?

What is the Nat Geo TV app?

Where can I download the Nat Geo TV app?

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TV Provider Account


How do I activate my TV-connected device and verify my TV provider?

What is a TV Provider?

Why am I asked to sign into my TV provider?

What does the lock symbol mean on shows and episodes?

Does Nat Geo TV access my participating TV provider account information?

Do I need to sign into my TV provider account every time I use the Nat Geo TV app?

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Video Playback Issue


Why is video playback stalling, choppy, or not playing?

How do I enable Javascript?

How do I enable cookies?

Video playback stalls or is choppy on TV-connected devices

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Full Episode Viewing


How can I view the latest episodes on demand?

How do I watch the newest full episodes?

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Live Streaming


Why can't I get the live stream?

Why doesn't the live stream match the live TV broadcast?

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Player Features


I can't find the episode I was watching anymore

How can I watch videos in full screen with my web browser?

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Content Questions


Can I watch content on NatGeoTV.com and the Nat Geo TV app if I'm outside the U.S.?

Why am I getting an "Out of the country" error message?

I can't find the episode I was watching anymore.

How can I find the Nat Geo TV programming TV schedule?

What is Disney+?

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Mobile Apps


Can I stream my device to my TV using Chromecast?

Can I stream my iOS device to my Apple TV using AirPlay?

Is the Apple Remote app for iOS compatible with the Nat Geo TV app on Apple TV?

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Search


How do I search for shows?

The show I searched for wasn't found

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My Account


What is a Nat Geo TV Account?

How do I log in and log out of my Nat Geo TV Account?

Where can I use my Nat Geo TV Account?

Why can't I sign in to my Nat Geo TV Account?

How do I access my Nat Geo TV Account details?

How do I change my Nat Geo TV Account password?

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My List


What is My List?

How do I add or remove a show to My List?

Why did a show automatically appear in My List?

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