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Top Questions


How do I contact customer service for my National Geographic magazine subscription?

Watching the Nat Geo TV live stream

Who can access Nat Geo TV shows, NatGeoTV.com and the Nat Geo TV app?

Can I watch Nat Geo TV content outside of the U.S.?

What is a Nat Geo TV account?

How do I turn off Closed Captioning?

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TV Provider Account


How do I sign out of my TV provider on Amazon Fire TV/Fire Stick?

How do I sign out of my TV provider on Roku?

How do I activate my streaming device and verify my TV provider?

How do I sign out of my TV Provider?

What is a TV provider? How can I find out if my TV provider is participating?

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Video Playback Issue


Authorization Error 012-1206-403 on locked content or live streaming

Video playback is choppy or blurry

How do I enable Javascript?

How do I enable cookies?

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Full Episode Viewing


Watching the newest episodes on Nat Geo TV

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Player Features


How do I clear my watch history?

I can't find the episode I was watching anymore

How can I watch videos in full screen with my web browser?

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Content Questions


Can I watch content on NatGeoTV.com and the Nat Geo TV app if I'm outside the U.S.?

Why am I getting an "Out of the country" error message?

I can't find the episode I was watching anymore.

How can I find the Nat Geo TV programming TV schedule?

What is Disney+?

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Mobile Apps


How to Chromecast or Airplay to my TV

Can I stream my iOS device to my Apple TV using AirPlay?

Is the Apple Remote app for iOS compatible with the Nat Geo TV app on Apple TV?

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Search


How do I search for shows?

The show I searched for wasn't found

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My Account


My Nat Geo TV Account

Managing my Nat Geo TV account

How do I change the email address associated with my Nat Geo TV Account?

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My List


How do I Continue Watching an episode from where I left off

What is My List?

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